Cancellation & Refund Policy

1. Overview

Sharan for Animals is a non-profit organisation. Contributions made through https://sharanforanimals.co.in — whether one-time donations, monthly sponsorships, meal sponsorships, or treatment fund contributions — are voluntary gifts made to support our animal welfare work, not payments for goods or services. Once a donation is successfully received in our account, it is final and non-refundable. This policy explains the limited circumstances in which a payment issue (not a completed donation) will still be corrected, and how to reach us.

2. One-Time Donations — No Refunds

• Once a donation is successfully credited to our account, it is treated as a final, non-refundable gift. Funds are typically committed to ongoing animal care immediately upon receipt, and we do not reverse or refund completed donations for any reason, including a change of mind.
• This applies regardless of the amount donated or the payment method used.

3. Monthly Sponsorships (Recurring Donations)

• You may cancel a recurring monthly sponsorship at any time by emailing us or through the cancellation option provided by our payment gateway. Cancellation stops future charges only.
• Amounts already charged and received by us — including the current billing cycle — are final and non-refundable, consistent with Section 2 above.

4. Adoption and Processing Fees

• Adoption fees cover veterinary costs already incurred (vaccination, sterilisation, deworming, and related care) and are non-refundable once an animal has been handed over to the adopter.
• If an application is declined by us before an animal is handed over, any advance fee collected will be refunded in full within 7–10 business days.

5. Amazon Wishlist / In-Kind Contributions

Items purchased through our Amazon India Wishlist are shipped directly to us by Amazon or the contributor and are not eligible for refund through this Website, as no payment is processed by us for these contributions.

6. Failed or Duplicate Transactions

The no-refund policy above applies only to donations that are successfully received by us. It does not apply where a payment did not actually reach us as a completed donation — for example, an amount debited from your account that never reflects as a successful donation on our end, or a duplicate charge caused by a technical error at the payment gateway or bank. In such cases, the amount was never validly received as a gift, and:

• Please share your transaction reference with us and we will investigate with our payment gateway.
• Confirmed failed or duplicate transactions are corrected by the payment gateway/bank as per their own standard timelines and dispute processes, typically 5–10 business days — this is a correction of a payment error, not a discretionary refund by us.

7. How to Report a Payment Issue

8. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.